Communication Tips for Canadian Online Shoppers during E-commerce Delays

Online shopping has become a necessity for many Canadians during the pandemic. According to Statista, retail e-commerce revenue in Canada is expected to reach 40.2 billion U.S. dollars in 2027, up from 25.4 billion in 2019 . However, with the surge in online demand, many shoppers have also experienced delays in delivery, inventory shortages, and customer service issues.

How can you communicate effectively with online retailers and avoid frustration during e-commerce delays? Here are some tips to help you get the most out of your online shopping experience.

## Tip 1: Check the retailer’s website for updates

Before you place an order or contact customer service, check the retailer’s website for any updates on their shipping policies, delivery times, and inventory availability. Some retailers may have banners, pop-ups, or FAQs that inform you of any changes or delays due to the pandemic. You can also sign up for email or text notifications to get alerts on your order status and tracking information.

## Tip 2: Be flexible and patient

E-commerce delays are often caused by factors beyond the retailer’s control, such as supply chain disruptions, border closures, or weather conditions. Therefore, it’s important to be flexible and patient when shopping online. Don’t expect your order to arrive on the exact date or time that you were given. Instead, allow for some buffer time and plan ahead if you need your items by a certain deadline. If you encounter any issues with your order, don’t panic or get angry. Remember that customer service agents are doing their best to help you and may be overwhelmed by the volume of inquiries.

## Tip 3: Choose your communication channel wisely

If you need to contact customer service, choose your communication channel wisely. Depending on the urgency and complexity of your issue, you may prefer different methods of communication. For example, if you have a simple question or request, you may use live chat, email, or social media to get a quick response. However, if you have a more serious or sensitive issue, such as a missing or damaged item, you may want to call or video chat with a customer service agent to get a more personalized and empathetic service.

## Tip 4: Be clear and concise

When communicating with customer service, be clear and concise about what you want and what your issue is. Provide relevant details such as your order number, product name, delivery date, and tracking number. Avoid using vague or ambiguous language that may confuse or mislead the customer service agent. For example, instead of saying “I want to return this item”, say “I want to return this item because it is defective and I would like a refund”. This will help the customer service agent understand your situation and offer you a suitable solution.

## Tip 5: Be respectful and courteous

Finally, be respectful and courteous when communicating with customer service. Remember that they are human beings who deserve respect and kindness. Don’t use abusive or offensive language, don’t make unreasonable demands or threats, and don’t blame them for things that are not their fault. Instead, use polite and positive language, express appreciation and gratitude, and acknowledge their efforts and challenges. For example, instead of saying “You are useless and incompetent”, say “I appreciate your help and I understand that this is a difficult time”.

Online shopping can be convenient and enjoyable, but it can also come with challenges and frustrations due to e-commerce delays. By following these communication tips, you can improve your online shopping experience and build positive relationships with online retailers.

Here are some quick takeaways:

– Check the retailer’s website for updates on shipping policies, delivery times, and inventory availability.

– Be flexible and patient when shopping online and allow for some buffer time for delivery.

– Choose your communication channel wisely depending on the urgency and complexity of your issue.

– Be clear and concise about what you want and what your issue is when contacting customer service.

– Be respectful and courteous when communicating with customer service and use polite and positive language.

We hope you found this blog post helpful. If you have any questions or feedback, please leave a comment below.